Payment Policy

What is Alamo's payment policy in North America?

Alamo offers several flexible payment options for customers renting in the USA and Canada; including credit and debit card, cash, and pre-payment.

Hiring a vehicle with a credit card

A credit card must be presented with available credit, in the renter's name. The signature must match the name imprinted on the card and the signature on the car rental agreement. For online reservations, the number and name printed on the card presented must match the name and number stored for the online reservation.

When using a credit card to pay for a car rental, the locations will pre-authorise/hold the total amount of the rental plus a rental deposit on the credit card. When the vehicle is returned, only the cost of the rental will be charged to the credit card.

Credit cards accepted in

• The USA: American Express®, MasterCard®, VISA®, Discover® Network, and JCB
• Canada: American Express®, MasterCard®, VISA®, and Discover® Network
• Puerto Rico: American Express, MasterCard, VISA, Diners Club and Discover Network.

See below for information on how to rent a car without a credit card.

Hiring a vehicle with a debit card

In the USA and Canada, rental locations only accept debit cards that bear the following logos

• VISA®
• MasterCard®
• Discover® Network
• Debit cards without one of these logos are not accepted.
• Canadian debits cards are NOT accepted.
  

Important to note

In the USA and Canada, debit cards will only be accepted if you can share

• Proof of your entry into the country at the pick-up rental location and
• Proof of your departure from the country at the drop-off rental location.
  This could be an airline boarding pass or train ticket, for example.

If you do not have any supporting evidence, then a credit card will also be required.

This applies to all airport, sea port, and train and bus station locations in the USA and Canada.

Puerto Rico

In Puerto Rico, a credit card in the name of the renter must be presented at the time of pick-up. Debit cards are accepted only for payment at time of return.

Hiring a vehicle with cash

Cash is not accepted as a deposit at the beginning of a rental at any location. For security reasons, many locations do not accept cash at any time.

Pre-paying for a rental vehicle (Pay Now)

Alamo offers car rental discounts for customers who take advantage of pre-payment options. Since your car rental reservation is prepaid, you'll spend less time at the rental counter and get on the road faster! Your credit card will be charged at time of reservation and the pre-pay discount will automatically be applied to your rate.

To qualify for pre-pay:

A major credit/debit card and a valid driving licence in the name of the renter will be required at the time of rental. The credit/debit card presented must be the same card used to pre-pay for the reservation.

Advance reservation is required (generally 24 hours) to take advantage of pre-payment options.